An Organization Built on Trust

Gay Burns

Executive Vice President and Chief Human Resources Officer

“At RGA, we fundamentally believe the experience employees have within the organization directly translates to the experience they will offer clients. Our culture is built around this belief, and industry awards and client survey rankings illustrate that our approach works.”

RGA’s comprehensive professional development programs empower employees at all levels of the organization to achieve their career goals. Pictured here, from the Leadership Development Program: **Priscilla Merriweather**, Executive Director, Retrocession Administration, Global Shared Services; **Ryan Barker**, Head of Information Technology, EMEA; **Dhiraj Goud**, M.D., Executive Director, Regional Underwriting and Business Solutions, RGA Asia.

From the beginning, RGA was built on trust. Nearly 50 years later, trusted relationships – starting with our employees and extending to our clients, partners, and investors – remain the foundation of our success. In 2019, RGA’s company-wide engagement survey emphatically demonstrated our employees’ trust in what we do:

Trust throughout the global workforce at RGA rates higher than 90% of the hundreds of other companies participating in the survey, which was conducted by a globally recognized workforce consulting firm. We honor our commitments to employees, who in turn enable RGA to honor commitments to clients, shareholders, and society.
Employees believe in our brand promise to provide expert solutions and serve our clients as a long-term value creator; fewer than 1% disagreed with the statement that RGA lives up to that promise. Their belief translates into action, and RGA’s client-focused approach continues to strengthen partnerships and fuel business growth.
On a 100-point scale, RGA exceeded the financial services industry average by a remarkable 26 points in how employees rate the company’s support for the development of new and innovative ideas. Our employees understand that innovation is a core value at RGA, that our clients rely on us to innovate, and that continued innovation is central to the direction and future of the enterprise.
Survey results show that collaboration within and among RGA teams significantly exceeds all norms. People feel respected, know their opinion counts, and know their managers will hold people accountable for performance. Our rewards programs are heavily geared toward the team, driving our ability to deliver results around the globe and across business lines.

Commitment

94^%

RGA’s average annual employee voluntary retention rate (2016-2019)

98^%

New employees who stay at RGA for at least one year (2016-2019)

93^%

Average retention rate since 2017 for millennial employees (born between 1980-2000)

Experience

25 years

Average industry experience on RGA’s Executive Committee

Expertise

34^%

RGA employees in actuarial, underwriting, or medical roles

The insurance industry is undergoing transformative change, and to stay ahead of the evolution occurring outside of RGA, our relationships within the organization must also grow and evolve. The trust we have fostered as an organization provides our ballast, ensuring people are aware of any changes, understand why they are occurring, and contribute to their successful execution. Respect, mutual understanding, and flexibility are the keys to our long-term sustainability.

At RGA, we fundamentally believe the experience employees have within the organization directly translates to the experience they will offer clients. Our culture is built around this belief, and industry awards and client survey rankings illustrate that our approach works. We will continue to innovate, collaborate, and celebrate along with our client partners as we strive to build the future of insurance together.