Long-standing, dedicated team prepared RGA for pandemic

  • Michael Keating

    Our entire organization’s preparation and hard work allowed RGA to navigate a global pandemic in 2020, and while it is not over yet, we are keeping the business moving and expect to emerge stronger than ever.

    Michael Keating

    Vice President, Business Continuity Management

Any company in the life and health insurance industry is expected to prepare for potential infectious disease outbreaks. At RGA, this is the very reason our Pandemic Risk Team was established over ten years ago.

Leading up to 2020, the primary role of the team was to monitor, assess, and advise the organization and our clients regarding the risks of a pandemic event. This included a two-week, three-step pandemic simulation in the fall of 2019 that encompassed all capabilities, including operational, medical, actuarial, and research. Shortly after the simulation, the SARS-CoV-2 virus was reported in China and was later declared a global pandemic. Our well-timed preparation helped make sure RGA was well-equipped for reality.

From the outset of the COVID-19 crisis, the multi-disciplinary Pandemic Risk Team has been responsible for continuously monitoring the pandemic and informing and coordinating RGA’s response.

Our previous work and preparation were essential for RGA’s business continuity, allowing us to start seeing trends and modifying our business operations earlier than others.

The relationships we built over years of working together enabled the team to adapt rapidly to changing circumstances and fueled extraordinary execution throughout the crisis:

  • To guide the global RGA enterprise, we published, regularly reviewed, and updated pandemic risk policies and guidance, all determined through ongoing research, careful monitoring of infection and exposure risk trends in all RGA locations, and discussions with executive leadership, global Site Crisis Management Teams, and third-party public health and infectious disease experts.
  • Technology professionals and infrastructure support staff led the virtually seamless transition to remote working worldwide.
  • Actuaries and data scientists focused on scenario modeling that helped inform RGA’s business continuity at all levels of the organization.
  • Human resources specialists ensured that all RGA employees were provided the professional and personal support they needed, and quickly transformed the onboarding process for new employees to fit the virtual environment.
  • Communications experts delivered timely updates and clear guidance within the organization and established RGA as a leading authority on COVID-19 for the industry.

We learned that there is no substitute for having a plan ready in advance – and then executing that plan. Our entire organization’s preparation and hard work allowed RGA to navigate a global pandemic in 2020, and while it is not over, we are keeping the business moving and expect to emerge stronger than ever.

    • Stephanie Koch
      Stephanie Koch

      Senior Vice President, Global Analytics and In-force Management

    Pandemic risk modeling crucial to navigating the crisis

    “The critical role modeling expertise plays in advancing RGA’s mission has never been more evident than it was in 2020.”

    READ MORE

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