Client focus results in record year for AURA NEXT

  • Tonya Blackmore

    The recently refreshed platform features expanded rule sets and embedded data analytics, is highly scalable, and allows for seamless integration with insurers’ other front-end and back-end systems.

    Tonya Blackmore

    Senior Vice President, Head of SaaS, RGAX

Backed by RGA’s nearly 50 years of underwriting expertise, AURA NEXT is an automated underwriting decision management solution that provides life insurance companies with a more comprehensive view of risk. From signing a record number of new clients to receiving prestigious industry recognition, the SaaS (software as a service) based platform enjoyed an exceptional year in 2020.

The recently refreshed platform features expanded rule sets and embedded data analytics, is highly scalable, and allows for seamless integration with insurers’ other front-end and back-end systems. To provide clients with confidence in our commitment to safe and ethical business practices, AURA NEXT completed an SOC (Service Organization Control) 2 Type II examination, which tests controls at a service organization related to security, availability, processing integrity, confidentiality, and privacy.

AURA NEXT is the latest in a line of automated solutions that have been providing life insurers access to RGA’s underwriting and analytics expertise since 2002, resulting in a competitive advantage through improved efficiencies and enhanced risk assessment.

In 2020, the platform’s customer base continued to grow in all markets and among multinational clients, adding to steadily increasing revenues in recent years. We also saw improvements in customer satisfaction scores and made significant progress in our long-term strategy to continue to integrate cutting-edge technologies, such as artificial intelligence and machine learning, into our systems.

Recognizing our recent achievements, Celent, a leading research and advisory firm focused on technology for global financial institutions, awarded AURA NEXT the XCelent award in the “Customer Client Base” category, giving it the leading Customer Base score. While we appreciate such recognition, what motivates our team to continue to innovate and to transform risk assessment is the role our work plays in bringing insurance coverage to more people and helping close the global protection gap.

    • Carolyn Balfany
      Carolyn Balfany

      Vice President, Product Management Lead, RGAX

    Framing the future of insurance

    “RGA’s global product framework is a new way of working that ultimately helps develop, launch, and support commercially competitive products and solutions.”

    READ MORE

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